Refund Policy

This Refund Policy outlines the terms under which Digital Minds Web Solutions LLC FZ ("we", "us", or "our") may issue refunds for purchases made through our AI chat platform ("the Service"). By making a purchase, you acknowledge that you have read and understood this policy.

All subscription payments are non-refundable. Because our Service provides digital access to AI model APIs that incur real-time costs on our end, we do not offer partial or full refunds for any portion of a billing cycle that has already been charged. This means that if you cancel your subscription mid-cycle, you will retain access to Premium features until the end of your current billing period, but you will not receive a refund for the remaining days.

In rare cases, we may consider a refund request under the following circumstances: - **Billing Errors:** If we have charged your account incorrectly (e.g., double charging, charging after cancellation), we will issue a full refund for the erroneous charge. - **Service Outages:** If the Service experiences an extended outage (exceeding 48 consecutive hours) during your billing period that significantly impacts your ability to use the Service, we may issue a prorated refund. - **Unauthorized Charges:** If you can demonstrate that a charge was made without your authorization, we will investigate and issue a refund if appropriate. Exception requests are evaluated on a case-by-case basis at our sole discretion.

Eligible users may receive a free trial of our Premium features. No charges are made during the trial period. If you do not cancel before the trial ends, your account will be automatically charged for the selected subscription plan, and standard refund policies will apply. We recommend setting a reminder to cancel before your trial ends if you do not wish to be charged.

You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation: - Your Premium features will remain active until the end of the current billing period. - No refund will be issued for the unused portion of the billing cycle. - Your account will revert to the Free tier at the start of the next billing cycle. - Your chat history will be preserved and accessible on the Free tier.

If you believe you qualify for a refund under the exceptions outlined above, please contact us at [email protected] with the following information: - Your account email address - Date and amount of the charge in question - Description of the issue - Any supporting documentation (screenshots, transaction IDs, etc.) We will review your request and respond within 5 business days.

If you initiate a chargeback through your payment provider without first contacting us to resolve the issue, your account may be suspended pending investigation. Repeated unjustified chargebacks may result in permanent account termination.

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Service after changes are posted constitutes acceptance of the modified policy.

If you have any questions about this Refund Policy, please contact us: - **Email:** [email protected] - **Company:** Digital Minds Web Solutions LLC FZ - **Location:** Dubai, United Arab Emirates